Tuesday, March 01, 2005

AOL are complete and utter bastards

6 hours on the phone to AOL last night, who FINALLY agreed that my problem (i.e. having no internet connection) needed to be escalated to 2nd line support, who liaise with BT. Yessssssssss. Trouble was, it was 11:45pm by the time I had reached that landmark stage, so he refused to do it there and then as they knock off at midnight. 'Call back in the morning sir and your account has been marked to be immediately escalated to 2nd line support, who will (finally) resolve your problem with BT.' Thank god. At last.

So I call back this morning at 8am, anticipating that all my troubles were on the verge of being sorted out. I should have known better. The trials of Hercules were nothing compared to negotiating the AOL 'help' desk. After waiting 10 minutes for them to conduct (ANOTHER) line test I was told yet again that there was no problem and 'could I try reinstalling the modem drivers'. It was then I realised that I was trapped in Groundhog Day. Until I can find the key to unlock the time-space vortex I will be trapped for all eternity in a daily exchange with AOL where they ask me whether my Microfilters are installed and whether my modem lights are on.

I slightly lost my cool this morning having realised that all my efforts of the previous evening had been in vain, and I ended up advising the girl on the helpdesk where I would like to stick my modem. Not in hindsight a wise move. I was cut off and had to redial, join the queue, and be asked the SAME FECKING MORONIC QUESTIONS BY YET ANOTHER AOL HELPDESK RETARD. So my anticipated 5 minute phone call ended up taking an hour YET AGAIN. And I still don't have an internet connection. Sometimes I know how Michael Ryan felt.



It as it times like this that you need Ulrich Schnauss.

His two stunning albums on City Centre Offices, 'Far Away Trains Passing By' and 'A Strangely Isolated Place' are electronic classics, with an instantly recognisable (wall of) sound - like waves of colour washing over your face. It's impossible to describe without using the word lush. So why should I try. LUSH LUSH LUSH LUSH LUSH LUSH LUSH LUSH LUSH LUSH LUSH. Yeah, that's about it. Both albums are available from Boomkat for a bargain price. Check 'em out. (both albums for £9.99... that's too good to miss). Ulrich is also a much in-demand remixer thanks to classic reworkings of Justin Robertson, Sia, and this one by Longview.

This mix originally came out on a very limited double 12" containing 4 Ulrich remixes... that's now ebay'sville, however all 4 tracks are now available on this limited edition CD. To be honest I don't know much about Longview themselves (or rather Long-View...since it appears they have been forced to change their name) however I know they did have a top 20 single recently & are pretty highly rated. I must get round to giving them a listen. This is lush though. :-)

LONGVIEW - CAN'T EXPLAIN (ULRICH SCHNAUSS VOCAL MIX)


Speaking of City Centre Offices, I have read numerous glowing reviews of the new album on CCO by Marsen Jules... has anyone heard it?